Someone I know seems to be suffering from a gaming addiction — what should I do?

Start by speaking with them compassionately and help them acknowledge the problem. Then contact gv888 via live chat or at support@gv888.mom — our team will help activate protective measures on their account. It is also recommended to seek advice from a specialist for professional mental health support.

For players aged 21+ only

gv888's commitment to responsible gaming

gv888 believes that online gaming is entertainment, not an addiction. Use our protection tools and guidelines to enjoy it safely.

The core pillars of our responsible gaming policy

gv888 places the protection of every player as its highest priority. The six principles below are the foundation of our platform.

21+ age control

A minimum age of 21 is mandatory to open an account on gv888. We verify age at registration to prevent underage gaming.

Setting deposit limits

Set a daily, weekly, or monthly deposit limit to keep your own budget under control. This limit can be lowered at any time.

Temporary break (Time-Out)

If you feel you need a short break, you can temporarily suspend your account for anywhere from 24 hours to 30 days.

Self-exclusion

If you want to stay away from gaming for a longer period, choose self-exclusion. Your account cannot be reactivated before the set time has passed.

24/7 support

If you want to talk about a gaming problem, our live chat support in Bengali and English is available at all times. You can also reach us by email.

Reality check

Information about your gaming session is shown at regular intervals so you can make a conscious decision about how you spend your time and money.

Why is the 21+ age limit so important?

gv888 follows Bangladesh's responsible gaming guidelines and believes that real-money games should not be accessible to minors. That is why we strictly operate our platform for players aged 21 and above.

The account creation process includes an age verification step. If there is any doubt about an account holder's age, gv888 may request additional identity verification at any time. Accounts created using a minor's identity are closed immediately and any related deposits are returned.

If a minor in your household uses your device, keep your account logged out and your password private. Parents and guardians are advised to use parental control software.

21+

For adults only

You must be 21 years of age or older to play on gv888. This is not just a rule — it is part of our social responsibility.

Age verification before opening an account
Additional identity verification in suspicious cases
Immediate account closure for violations

How to use the gaming control tools

gv888 provides several self-service tools to keep your gaming experience safe. After logging in, activate any of them from your account settings.

Set a deposit limit

The most effective way to manage your financial budget

Go to account settings

After logging in, click on your profile icon in the top right and select "Settings".

"Responsible Gaming" tab

Inside settings, go to the "Responsible Gaming" section — all protection tools are available there.

Set your limit

Enter a daily, weekly, or monthly deposit limit. Remember, lowering a limit takes effect immediately, but raising it takes effect after 24 hours.

Self-exclusion or time-out

A way to keep yourself away from gaming temporarily or for a longer period

Choose a time period

For time-out: 24 hours, 7 days, or 30 days; for self-exclusion: 3 months, 6 months, or 1 year.

Confirm

Once you confirm your choice, your account will be closed immediately. You will not be able to log in again during a self-exclusion period.

Let support know

For further assistance, chat with us via live chat or email [email protected] — we are always here to help.

Check your gaming health

Ask yourself the questions below. If even one answer is "yes", it may be time to reflect on your gaming habits. gv888's support team is ready to help you with this.

Remember — gaming should be a source of enjoyment, not stress. If you feel gaming is affecting your family, financial, or mental well-being, seeking help is the courageous thing to do.

Are you spending more money on gaming than your budget allows?
Do you want to stop gaming but find you cannot?
Are you placing bigger bets to try to recover your losses?
Is gaming causing you to neglect your family or work?
Do you feel restless or irritable when you are not gaming?
Are you hiding the truth about your gaming from people close to you?
Is gaming causing you to go into debt or drain your savings?

gv888's safe gaming policy in detail

See gaming as entertainment

gv888 is an entertainment platform. Our games — including cricket betting, slots, and live casino — are designed to provide enjoyment. Gaming should never be considered a source of income or a way to solve financial problems. Every game result is independent and there is no guaranteed control over outcomes.

Plan your budget and time

Before you start gaming, decide the maximum amount of money and time you will spend. The minimum deposit on gv888 is just ৳100, which allows you to play in a controlled way even on a small budget. Once your budget is gone, do not deposit again — wait until the next day.

Do not make decisions driven by emotion

Placing a large bet out of frustration after a loss is a common mistake. gv888 advises: if you lose, end the session and come back later with a clear head. If you win, do not become overconfident — every game starts completely fresh.

Keep your family safe

If anyone under 18 lives in your home, make sure they cannot access your gv888 account. Lock your device, do not save your password, and turn off auto-login in your browser. Use parental control software for children.

Mental health and gaming

Gaming can be a temporary escape from stress, frustration, or loneliness, but it is not a permanent solution to those problems. If you feel an increasing urge to game because of mental health issues, consult a mental health professional. gv888 always places your well-being above the enjoyment of gaming.

SSL protection and fair play

gv888 uses SSL encryption to keep your personal and financial information secure. Our games operate on a fair play basis — every result is determined by a verifiable random number generator (RNG). Your information is never shared with third parties without authorisation.

If you need help, get in touch

Live chat support

24/7 in Bengali and English

If you want to talk about a gaming problem, account controls, or stress, you can speak with us on gv888's live chat at any time. Our trained team will listen to your concerns with care.

Email Support

For written support

For self-exclusion requests, deposit limit changes, or any responsible gaming questions, email us at: [email protected]

Responsible gaming FAQs

After logging in, go to your profile settings and select the "Responsible Gaming" option. There you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately, but a request to raise it takes effect after 24 hours to prevent impulsive decisions.

No, your balance will not be lost. During self-exclusion you can request a withdrawal of any eligible funds in your account. gv888 ensures your financial protection is maintained throughout the exclusion period. Contact support for more details.

A time-out is a temporary break — from 24 hours up to 30 days. Once that period ends, you can log in as normal. Self-exclusion is longer-term — a minimum of 3 months up to 1 year. Your account cannot be reactivated before the exclusion period ends.

Start by speaking with them compassionately and help them acknowledge the problem. Then contact gv888 via live chat or at [email protected] — our team will help activate protective measures on their account. It is also recommended to seek advice from a specialist for professional mental health support.

No, absolutely not. gv888 is for players aged 21 and above only. Age is verified during account registration, and additional identity verification may be requested in suspicious cases. Accounts created using a minor's identity are closed immediately.

When reality check is active, a notification will appear at set intervals — such as every 30 minutes or 1 hour — showing the duration of your session and your net result. This helps you make a conscious decision about whether to keep playing or take a break.

Play safely,
enjoy responsibly

gv888 is ready for your entertainment — but always with your protection first. Log in today and set your limits.

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